Service 优先级 and Responses
Maintaining the infrastructure, buildings, and grounds of the San Jose State University is an enormous task. In addition to our existing projects and planned maintenance we receive roughly 13,000+ work 请求 every year. In order to give appropriate attention to all 请求, our work control center personnel, technical workers, and managers assign each work order 一个 of five priority levels based the stated need for the work, the potential 任务 impact, the overall resources involved in completing the work, and the relative urgency 关于请求 when compared to other outstanding 请求.
优先级
The priorities below can serve as a guide on the appropriate response depending on the type of request.
紧急
Imminent threat to life, property, security or environment. Emergencies will be responded to immediately and at a minimum mitigated until a permanent repair can be made. 例子 are an electrical power failure, an overflowing toilet, elevator systems, chemical odors, flooding and overflows, or broken windows that pose imminent risk. 这些请求 take precedence over all other 请求.
紧急的
紧急的 situation posing a threat of personal injury, equipment damage or serious disruption to University operations. 紧急的 请求 will be responded to as soon as possible. If circumstances prevent an immediate response then it will be addressed within 48 小时. 例子 are malfunctioning heating and cooling (too hot/cold), plumbing (continuously running toilets/faucets), graffiti, flickering office lights and problems affecting the security of facilities.
例程
Normal maintenance or service item that does not pose an immediate risk to facilities, systems, equipment or comp一个nts. 例子 are repairing or replacing door hardware; patching and repainting; checking, inspecting, servicing, and adjusting various system comp一个nts; pruning, trimming, mowing, and fertilizing grounds areas; and repairing or replacing obsolete, worn, or broken, missing or damaged ceiling tiles, systems or comp一个nts that don't immediately threaten the accomplishment of the University 任务.
计划
Normal maintenance or service that does not pose an immediate risk to facilities, systems, equipment, or comp一个nts but must be scheduled for completion within 90 days 关于请求. 例子 are projects, improvements or enhancements to existing infrastructure /equipment /assets, purchasing of parts are required.
请注意:
- 紧急 maintenance service requested during normal campus business 小时 (7:30 am to 5:00 pm) should be reported to the FDO 紧急 ph一个 number at 408-924-1990.
- After 小时 emergencies will be reported to the University Police Department at 408-924-2222.
- All other Non-紧急 请求 should be submitted through the i-Service Desk website.
